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Morten Lundsby Jensen

Advisor San Francisco Bay Area, US

Chief Experimentation Officer, Playpen Labs. Previously Online Help Manager, Google.

Chief Experimentation Officer, Playpen Labs. Previously Online Help Manager, Google.

followers
following
5 vouches

Involved In

Founder

UserChamp

Advisor

Soldsie
Cuff.io

Positions

Founder UserChamp August 2014 - present
Partner Good App Company October 2013 - present
Chief Experimentation Officer Playpen Labs April 2013 - present
Online Help Manager Google April 2012 - June 2013
Online Help Specialist Google October 2008 - March 2012
Online Marketing Coordinator, Nordic Markets Google August 2007 - September 2008
Freelance consultant Lundsby Inc. March 2006 - August 2007
Writer and editor Innovation Lab March 2006 - June 2007
Coach and Choreographer DGI 1997 - 2007
Communications TDC Solutions January 2005 - June 2005
Teaching Assistant "Organizational Analysis" Information Studies, Aarhus University September 2004 - May 2005
Boarding School Teacher Sundeved Efterskole July 2000 - June 2001

Education

Aarhus Universitet Information Studies 2004 - 2007
Concordia University Communication Studies 2004 - 2004

Interested In

Advisor With
  • • Customer service
  • • B2B sales
  • • Customer Experience
Markets of Interest
  • • 3D Printing
  • • Education
  • • Enterprise Software
  • • Productivity Tools
  • • Small Businesses
  • • Youth Leadership

You Should Know About Me

Key Accomplishments

I previously led Google’s global team building online support and education websites for Google’s AdWords advertisers. Millions of small and medium business in 43 languages across 100+ countries who rely on Google’s advertising products to run their business. We completed several redesigns of the global AdWords support site based on extensive user research. The new site was recognized in 2012 as superior to peer companies by industry association (ASP).

I brought Design Thinking and a focus on empathizing with and understanding users’ real needs to the product development process of Google AdWords help and support tools.

How I like to work with people As a Cofounder

I bring a background in user research and experience managing large (1 year, X m users) software projects. Also bring operational experience building and leading teams, both co-located and globally distributed.

5
Vouches Received

2
Vouches Given

Think Morten is awesome?
Vouch for them.

Chris Bennett
They're my friends
Morten and I have had many conversations about Startups where he was either giving me advice or talking about the next best thing. He has a ... lot of valuable tech experience and I'm confident he'll be a very successful founder.
Rune Theill
They're my friends
Morten is a smart, driven, hard-working process oriented guy.
Ibai Garcia Urruchua
We worked together  •  Senior Product Manager, TokBox. Previously Online Help Manager, Mozilla Corporation.
Morten is a great listener who would take the time to understand the problems you are trying to tackle and will help you by formulating the ... right questions. He has a remarkable ability to divide big problems into small and testable elements that will help anyone be back into the right track.
Simon Carignan
We worked together  •  Product Marketing Manager, Google. Previously Local Product Strategy Associate, Google. Wharton grad. McGill grad.
With his deep experience in customer support at Google and his interest in building the ideal customer experience, Morten is the ideal perso ... n to advise companies on improving the experience for their users. Morten is also data driven and thorough in his approach to improving products so he will bring a no BS perspective to entrepreneurs he works with.
Asier Ríos Molina
We worked together  •  Community Lead, Google. Previously Marketing and SEO/SEM, idealista.com.
I've worked with Morten for a few years at Google. During this time he showed a great passion for customer experience and product developmen ... t. At his role as a manager he led both of this areas for support at the AdWords organization. He introduced agile methodology and coached the team on why being customer focused matters. His team loved him. I have no doubt he can be a great advisor to other entrepreneurs and startups, as he proved to be a great one inside Google.

Asier Ríos Molina
We worked together  •  Community Lead, Google. Previously Marketing and SEO/SEM, idealista.com.
Asier can’t help being an entrepreneur. When working together at Google he would constantly push forward new projects and make things happ ... en. At the same time he was and is deeply involved in the startup environment working with entrepreneurs all over the world, and as the organizer of Startup Weekend in his area for several years now. Asier has both the drive and experience needed.

Ibai Garcia Urruchua
We worked together  •  Senior Product Manager, TokBox. Previously Online Help Manager, Mozilla Corporation.
Ibai has very varied experience from both large companies and startups. Having worked in product management, business operations and other a ... reas, he has an all-round set of skills that is very valuable to anyone starting out. And he is always happy to share and help others wherever he can.