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Monica Adractas

Advisor San Francisco Bay Area, US

Senior Director, Customer Retention, Box. Previously Associate Principal, McKinsey & Company. Harvard Business School grad.

Senior Director, Customer Retention, Box. Previously Associate Principal, McKinsey & Company. Harvard Business School grad.

4 vouches

Involved In




Director, Facebook at Work Facebook February 2016 - present
Advisor Thanx March 2015 - present
Vice President, Customer Success Box August 2013 - February 2016
Associate Partner McKinsey & Company September 2006 - July 2013
VP, Customer Success and Retention Box October 2014 - present
Senior Director, Customer Retention Box August 2013 - October 2014
Associate Principal McKinsey & Company May 2010 - July 2013
Engagement Manager / Sr. Associate McKinsey & Company October 2006 - May 2010
Marketing InterContinental Hotels Group 2005 - 2005
Business Development Manager Starbucks 2002 - 2004
Business Analyst McKinsey 1999 - 2002


Harvard Business School
Wharton School, University of Pennsylvania Economics / Finance

Interested In

Markets of Interest
  • • Small Businesses
  • • Financial Services
  • • Commerce
  • • Travel
  • • Smart Home
  • • Payments
  • • Cloud Services

You Should Know About Me

Key Accomplishments

Not completed yet

Vouches Received

Vouches Given

Think Monica is awesome?
Vouch for them.

Paul Gaffney
President & CEO, After I Go. Board Member, eXperticity. Henry Crown Fellow, The Aspen Institute. Harvard grad.
She is brilliant at assessing a situation and providing appropriate advice and suggesting other expert resources.
Jessica Alter
They're my school  •  Founder and CEO, FounderDating. Harvard Business School grad. University of Michigan grad.
Monica would be a great advisor to help entrepreneurs think through things and ask smart/tough questions.
Nick Mehta
We worked together  •  Chief Executive Officer, Gainsight. Previously Executive-in-Residence, Accel Partners. Harvard grad.
Monica runs a team that is at the forefront of innovation around customer retention and customer success. Given the volume of Box customers ... , they are able to see trends, patterns and results faster than smaller companies. In addition, Monica has brought a rigorous analytical approach to the company which I'm sure she'll leverage in her advisory work. I strongly recommend her.
Amy Jenkins
They're my school  •  GM, Strategic Initiatives, Education Elements. Harvard Business School grad. Love thinking about how to improve student outcomes
Monica is very personable. She has a background in advising companies on growth and go-to-market strategy and an acute focus on being custo ... mer driven.