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Mary Paige Forrester

Advisor Raleigh-Durham, North Carolina Area, US

Founder | Director VP Program Manager, Contact Centers Operations and Technology Executives and Experts.

Founder | Director VP Program Manager, Contact Centers Operations and Technology Executives and Experts.

followers
following
4 vouches

Involved In

Founder

Contact Centers Operations and Technology Executives and Experts
Contact Centers Operations and Technology Executives and Experts in Raleigh NC
Contact MP Consulting
Contact MP Consulting

Advisor

State of North Carolina
Exceed Corporation
Department of Homeland Security
Senture
Transportation Security Administration
Holiday Inn Crowne Plaza
Dimension Data
Tele-Charge
SAIC
Systems Integrations, Inc.
Maximus Federal Services
WSGE FM 93
Signature Consultants
The Shubert Organization

Positions

Founder | Director VP Program Manager Contact Centers Operations and Technology Executives and Experts 2014 - present
Founder | Director VP Program Manager Contact Centers Operations and Technology Executives and Experts in Raleigh NC August 2016 - present
AS Program/Project Manager Cisco January 2015 - present
Founder | Director Program Manager | BD, BPO, QA, Training, WFM, CRM, SOPs, SOWs, RFPs, RFIs Contact MP Consulting October 2014 - present
Project Manager | Avaya Data Center | Contact Center | Edge Sites (SOWs, SOPs, BPO, Oracle Projects) Dimension Data October 2013 - October 2014
Cisco AS Project Manager | ISE / VoIP (SOWs, SOPs, BPO, Oracle Projects) Cisco Systems September 2012 - September 2013
Director Contact Centers | Operations, Training, BD, BPO, QA, WFM, CRM, RFP/RFI, SOWs, SOPs MAXIMUS February 2012 - August 2012
Founder | Contact Center SME | Operations, BD, QA, BPO, RFP/RFI, SOPs, SOWs, WFM, CRM, Training Contact MP Consulting May 2009 - September 2012
Program Manager TSA Contact Center (2 Yr Appt) | Operations,QA,Training, WFM, CRM, Contracting, SOPs Department of Homeland Security May 2007 - May 2009
Call Center Technical Manager Operations SME | Operations, QA, Training, CRM, WFM, BPO, SOPs, KPIs State of North Carolina August 2000 - April 2007
Customer Service Manager Call Center | SOPs, CRM, WFM, QA, Training, Marketing, DC, Operations Bedford Fair Apparel, Inc February 1997 - August 1999
Call Center Operations Floor Manager | Aspect, CRM, WFM, QA, Training The Shubert Organization: Tele-Charge July 1992 - May 1996
Concierge Holiday Inn Crowne Plaza June 1989 - July 1992

Education

Wake Forest University Theatre Arts 1984 - 1989
East Carolina University MBA Coursework 2006 - 2007
Avaya University (Inglewood, CO & Chicago) IL No Degree - Training to be System Administrator 2000 - 2001
East Gaston High School Honors in Drama & Music 1981 - 1984

Interested In

Advisor With
  • • Sales
  • • Marketing
  • • CRM
  • • Technology
  • • Professional
  • • Performance management
  • • Recruiting
  • • Data analysis
  • • Leadership
  • • Program Management
  • • Social networking
  • • Mentoring
  • • SaaS Management
  • • Business Development
  • • Coaching
  • • Business Analysis
  • • Change Management
  • • Employee Training
  • • IT Infrastructure
  • • Leadership Training
  • • Music Industry
  • • Operational Excellence
  • • Optimization
  • • Performing arts
  • • Personal development
  • • Problem Solving
  • • Public speaking
  • • Quality Assurance
  • • Startup Operations
  • • Teaching
  • • Team Building
  • • Theater
  • • Unified Communication
  • • Vendor Management
  • • State government
  • • RFP
  • • Cisco
  • • public sector
  • • Employee Engagement
  • • Quality Control
  • • Operations Management
  • • SaaS Software
  • • Directing
  • • Business writing
  • • Employee development
  • • Disaster Recovery
  • • unions
  • • Business Process Development
  • • SOW
  • • Contact Center
  • • Contingency
  • • Published
  • • Incentive Planning
  • • WFM
  • • Avaya
  • • SOP
  • • RFI
  • • NaaS
  • • Bid Proposals
  • • Oral Presentations
  • • Fine Arts Performance
  • • Fine Arts
  • • Private Sector
  • • Federal Government
  • • Global Relations
  • • Global Management
  • • Mitigation Planning
  • • Contingency Planning
  • • Writer/Author
  • • Lead by Example
  • • Target Audience Research
  • • Training Curriculum Design
Markets of Interest
  • • Healthcare
  • • Recruiting
  • • Events
  • • Media
  • • Music
  • • Productivity Tools
  • • Social Impact
  • • Travel
  • • Consumer Electronics
  • • Advertising
  • • Education
  • • Enterprise Software
  • • Fashion
  • • Local
  • • Mobile
  • • Small Businesses
  • • Cloud Services
  • • Data & Analytics
  • • Financial Services
  • • Photos
  • • Edutainment
  • • Teacher training
  • • Higher Education
  • • Movies/Film
  • • TV

You Should Know About Me

Key Accomplishments

Not completed yet

4
Vouches Received

8
Vouches Given

Think Mary is awesome?
Vouch for them.

James Sullivan
Project Director, Optic Nerve Digital Direct Marketing. Previously Integrated Marketing Manager-Audience Development, Red Herring.
Ms. Forresr is versatile, friendly, and exceptionally skilled in managing and executing project deliverables.
Alison Mathiebe
We worked together  •  Call Centre Authority Expert specialising in Agent Training, www.callcentreknowhow.com.
Mary Paige is supportive and takes the time to assess situations and give specific helpful advice. I have very much appreciated her help and ... advice.
Beverly Burgess
We worked together  •  Senior Director Customer Care, SXC Health Solutions.
Mary Paige is an eminent authority in the field of call center operations. Her skills are experience should be used to start her own call c ... enter business or as a consultant to Fortune 500 companies
Beverly Burgess
Senior Director Customer Care, SXC Health Solutions.
Mary Paige is an exceptional call center expert who brings those skills to Project Management and consulting. She should be running her own ... call center business

James Sullivan
Project Director, Optic Nerve Digital Direct Marketing. Previously Integrated Marketing Manager-Audience Development, Red Herring.
James is a proven leader in his field who is also an expert networker.

Linda Rowan
President, Transcend Business Solutions.
Linda is truly an expert in her field and would make an exceptional mentor and advisor to others.

Mr Douglas Dupree
They're my friends  •  Notary Public, Notary Public for the State of North Carolina.
I have known Douglas Dupree for 15 years. He started his own mobile detailing business when I worked for the State of NC. He would come ev ... ery payday and wash vehicles for those that signed up. His workmanship, attention to detail and customer service skills are exceptional. He would be a wonderful mentor/advisor to anyone wanting to start-up a successful business.

Mark Shaw
HRM, Mincom.
Mark is an expert in hs field and would make a wonderful mentor or advisor to those in the same industry.

Greg Buechler
They're my friends  •  Senior Talent Acquisition professional with experience spanning almost all functions within tech organizations.
Greg is an expert when it comes to matching top talent with companies!

Richard Shade
We worked together  •  High Touch Operations Manager, Cisco Systems.
Richard is an expert at driving global projects to remain on schedule, within scope and budget and maintaining exceptional quality. I would ... recommend him as an advisor to anyone wishing to learn more about project management.

Greg Buechler
They're my friends  •  Senior Talent Acquisition professional with experience spanning almost all functions within tech organizations.
Greg is truly an expert in his field. Anyone who works with him - hiring managers, HR professionals or top talent candidates - is a very fo ... rtunate person indeed.

Beverly Burgess
Senior Director Customer Care, SXC Health Solutions.
Bev is an expert in her field. Anyone who works with her is fortunate indeed.