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Bill McLaughlin

Advisor Sacramento, California Area, US

Auditor, J.D. Power.

Auditor, J.D. Power.

followers
following
3 vouches

Involved In

Advisor

The Guardian
KARL STORZ GmbH & Co KG
Bank of America Merrill Lynch
Universal American Insurance
J D Power
United HealthCare
The Hartford
ICS Systems
Merrill Lynch Retirement Services

Positions

Auditor J.D. Power 2014 - present
Consultant, Business Development Virido LLC May 2014 - present
Principal TeleConnect Tele-Management May 2006 - present
Owner TeleConnect/PacificHub January 2003 - May 2006
Exec. VP Sales and Mktg. eTelecare April 2000 - 2003
Vice President Sales Unitel/Cyberrep.com 1998 - December 1999
Director Sales TeleTech September 1997 - August 1998
VP Sales and Mktg. Zacson 1989 - 1997
District Sales Management Executone Information Systems 1986 - 1989

Education

Thornton Community College Business Administration and Management, General 1977 - 1978

Interested In

Markets of Interest
  • • Cloud Services
  • • Commerce
  • • Financial Services
  • • Hardware
  • • Mobile

You Should Know About Me

Key Accomplishments

Results-driven executive with 30 (+) years of experience leading and supporting early start-up, rapidly growing, and established companies. Specialist in supporting world class global customer contact organizations serving Fortune 1000 corporate clients and passionate leader skilled in delivering 21st Century solutions to help businesses grow from infancy to maturity. Experienced in developing top-line strategies to drive sales, in depth knowledge of account/client management processes, and practical knowledge with deep dive analytical skills. Enthusiastic leader of teams; customer focused manager experienced in promoting customer value; and disciplined budget administrator responsible for delivering cost savings across all areas of operations.

How I like to work with people As a Cofounder

I prefer partners that truly recognize competence, display humility, show inordinate drive to a common goal, are creative and have a laser focus.

As an Advisor

Competent, humble, driven and creative. Open to all possibilities.

3
Vouches Received

0
Vouches Given

Think Bill is awesome?
Vouch for them.

Deana Leda
We worked together  •  Business Partner, D & D Associates L.L.C..
Greetings, I have worked with Bill McLaughlin on many complex projects throughout the years. He has always dealt with clients in the most p ... rofessional manner, driving to exceed their expectations. He realizes that the expectations that he exceeds today become the seed for new opportunities. What I most admired is his wealth of knowledge and ability to share that with every team he is a part of. As a fellow professional, I have found it to be a privilege to be chosen to work on team with Bill. He is focused on developing an end result that is customer and client driven. He knows the true value of any project needs to result in customer loyalty and advocacy. Sincerely, Deana Leda Partner, D & D Associates, LLC 414 762 1000
Donna Pokora
We worked together  •  Business Partner, D & D Associates, L.L.C..
I have had the privilege of working with Bill throughout the years on a variety of projects. Bill has played many roles in these projects, ... i.e., project manager / lead, contact center / expert consultant, technology advisor, and the list goes on. He is a great leader and team player. Bill is well known in the contact center industry for his knowledge, expertise and business acumen. You can always count on Bill for advice and his ability to exceed customer / client expectations.
Jon Kaplan
We worked together  •  President, TeleDevelopment Services, Inc. and President, TeleDevelopment Services, Inc..
Great personal experience in the BPO / Contact Center industry