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Russ Gangloff

Advisor San Francisco Bay Area, US

Head of Client Care, Pillow Homes. Previously Chief Customer Officer, Well & Company.

Head of Client Care, Pillow Homes. Previously Chief Customer Officer, Well & Company.

3 vouches

Primary Skillsets

  • Operations

Primary Cofounder Skillsets

  • • Operations

Involved In


Head of Client Care Pillow Homes July 2015 - present
Chief Customer Officer Well & Company July 2014 - July 2015
Head of Customer Support Houzz December 2013 - July 2014
Director, Customer Support OpenTable April 2010 - August 2013
Principal/Service Operations Management Consultant RG Associates October 2006 - March 2010
Senior Consultant InTelegy Corporation February 2007 - July 2009
Senior Director, Customer Contact Centers Macromedia May 2003 - December 2005
Senior Director, Customer Contact Centers Adobe Systems May 2003 - December 2005
VP, Customer Support Services Advanced Data Exchange December 2000 - December 2002
VP, Customer Support Services E-Stamp December 1998 - October 2000
Director of Consulting & Training Service Management International May 1997 - October 1998
Director, Customer Support Services CompassLearning February 1994 - March 1997
Director, Customer Support Services Jostens Learning Corporation February 1994 - March 1997
Manager, Call Center Staff Development Intuit September 1991 - January 1994


Christian Heritage College Counseling Psychology 1982 - 1986
Patrick Henry High School

Interested In

Joining an Early Team
Markets of Interest
  • • Food and Restaurants
  • • Productivity Tools
  • • Travel
  • • Restaurants and Retail

You Should Know About Me

Key Strengths

Outsourcing • Customer service • Call center • BPO • Contact Centers

Key Accomplishments

Not completed yet

Vouches Received

Vouches Given

Think Russ is awesome?
Vouch for them.

Tom Taylor
We worked together  •  Vice President Sales, TELUS International. Previously Vice President - US Sales, Stellar. University of Nebraska-Lincoln grad.
Russ has a strong ability to communicate well at all levels of a company. He has the capabilities to both encourage personnel while at the ... same time hold them accountable to their targeted goals. Russ leads by example, has a good leadership skills, and I am grateful to know him as both a work associate and a friend.
Les Torrance
We worked together  •  Senior Director, Area Operations, Global Region, SYKES Global Services Ltd.
Russ would be a great adviser. He has extensive experience in business, is very focused on customer experience and is technically savvy. He ... also interacts very well with people and has a lot of creativity with an entrepreneurial streak.
Philip Thomas
We worked together  •  Program Manager, Sykes Global Services Ltd.. Previously Business Manager, Sykes Global Service Ltd.
Russ brings a wealth of experience and cross-industry sector understanding to achieve a unique/ bespoke solution to his customers.