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Rich Bowman

Advisor San Francisco Bay Area, US

Vice President, Global Customer Success, Message Systems and Advisory Board Member, Amity.

Vice President, Global Customer Success, Message Systems and Advisory Board Member, Amity.

followers
following
4 vouches

Involved In

Founder

Botron
CircleDott Services

Advisor

Botron
CircleDott Services
Amity
CircleDott Services

Positions

Co-founder / SVP, Business Development & Global Customer Success Botron March 2012 - present
Board Member & Founder CircleDott Services January 2009 - present
Advisory Board Member Amity January 2012 - March 2015
Vice President, Global Customer Success Message Systems September 2012 - December 2014
Vice President, Global Customer Support & Success iPass October 2010 - September 2012
Vice President, Global Services / Support and General Manager European Operations Axway December 2005 - September 2010
Vice President, Global Services / Support and General Manager European Operations Tumbleweed Communications December 2005 - September 2008
Vice President, Global Customer Care & Inside Sales Kana November 2001 - December 2005
Sr Director, Information Protection and Electronic Security Chevron Corp August 1995 - November 2001
Associate Professor - Management for Success UC Berkeley 1997 - 2000
Sr Director, Insourced & Outsourced Customer Care Chevron Corp August 1987 - 1995
Associate Professor - Total Quality Management Diablo Valley College 1991 - 1993
Director, Engineering & Application Development Gulf Oil / Chevron, Houston, TX August 1985 - August 1987
Associate Professor - Database Design & Engineering Quality Management University of North Texas 1985 - 1987

Education

University of North Texas Info Systems & Computer Science

Interested In

Markets of Interest
  • • Cloud Services
  • • Data & Analytics
  • • Advertising
  • • Enterprise Software

You Should Know About Me

Key Accomplishments

Not completed yet

4
Vouches Received

5
Vouches Given

Think Rich is awesome?
Vouch for them.

Ralph Lentz
We worked together  •  Chief Revenue Officer, Message Systems. Previously General Manager, BroadVision. Stanford grad.
Rich is an outstanding leader in the Customer Success field. He is great at determining the services strategy for the organization. He drive ... s such passion towards building Raving Fans in the organization that it not only positively affects his team, it helps drive the entire company. He has a continuous focus on driving excellence across his team to always keep one step ahead of any problem and he has been a solid mentor to his team and he would be a great advisor to any startup. Rich has a way of getting the best out of his team, working with many diverse and challenging personalities. He is great at working cross-functionally and with customers. He's able to think strategically and still drive results. Rich has a wealth of great experience that other companies would be able leverage.
Rich Bowman
We worked together  •  Vice President, Global Customer Success, Message Systems and Advisory Board Member, Amity.
rich has a deep background and long history of improving Customer Operations. He has a proven history in the following areas: COMPREHENSIVE ... CUST SUCCESS PROGRAM Optimizes On-boarding Velocity Operationalize Support Process Maximizes Customer Retention Enables Up-Sales Drives Custsat & Renewals to 99% Propels Referenceability OPERATIONAL ACUMEN Drives Continuous OPS Excellence Assures Continuous Product Quality Executes 90-day Accelerated Health Plan
Peter Toudjarski
We worked together  •  Director of SW Engineering, APTARE and Founder, Botron Software.
One of the first things that you learn about Rich is that he has great interpersonal skills, he is a listens really well and easy understand ... different opinions. He can quickly create a consensus in a tough situation. He has great inputs on building strong organizations and strategic initiatives to expand the business or growing the organization by acquiring the right talent. All of that resulted in a very healthy and productive environment where people give the best of themselves. These are some of the great qualities that Rich has acquired over his career, most of them they don't teach in college and he will be a great advisor helping others grow and improve. I highly recommend him.
Christophe Culine
We worked together  •  Senior Vice-President and General Manager, Enterprise Business, iPass.
Rich was working for me as head of customer support at iPass. I have been very impressed by his strategic thinking and ability to execute. H ... e has a lot of experience working for both small and large enterprises, both domestically and internationally. He is also very articulate and loves to share his knowledge. Our customer satisfaction at iPass went from average to excellent thanks to his dedication, hard work and relentless execution.

Christophe Culine
They're my mentor  •  Senior Vice-President and General Manager, Enterprise Business, iPass.
Christophe Culine is an achievement oriented superstar at iPass. The primary 2012 corporate goal was to continuously meet increasingly diffi ... cult to achieve iPass product adoption goals. Chris has accomplished what most thought impossible by constantly realizing these goals via reinvention of the Sales organization into a ‘deployment weapon’... He has made skeptics into advocates of his success driven methodology.

Rich Bowman
We worked together  •  Vice President, Global Customer Success, Message Systems and Advisory Board Member, Amity.
rich has a deep background and long history of improving Customer Operations. He has a proven history in the following areas: COMPREHENSIVE ... CUST SUCCESS PROGRAM Optimizes On-boarding Velocity Operationalize Support Process Maximizes Customer Retention Enables Up-Sales Drives Custsat & Renewals to 99% Propels Referenceability OPERATIONAL ACUMEN Drives Continuous OPS Excellence Assures Continuous Product Quality Executes 90-day Accelerated Health Plan

Peter Toudjarski
We worked together  •  Director of SW Engineering, APTARE and Founder, Botron Software.
Peter is a serial CEO and strong contributor

Peter Toudjarski
We worked together  •  Director of SW Engineering, APTARE and Founder, Botron Software.
Peter is a Seasoned Software Engineering Leader with focus on process and building high efficient teams. His demonstrated specialties inclu ... de 1) Building highly efficient software teams, 2) Scalable software architecture and design, and the 3) development of useful project management and metrics. His core competencies include 1) Management, 2) Agile coaching, 3) Lean development, trainings and implementations Metrics, Dashboards, and 3) Six Sigma Scrum / CMMI / Extreme programming / TDD / CBSD / Test Automation Java, J2EE, SOA, ESB, SAAS, Security, Networking, Cluster and cloud computing Search technologies, ETL, Datawarehouse, Bussiness Inteligence. ITIL / Release Management

Chris Maeda
Software company entrepreneur and operator, Angel investor. CS PhD CMU / CS BS MIT.
Chris is a brilliant products, management and overall software aware professional.