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How Message Bots will help Customer relationship management?

How Bots will help our business CRM and how we create a bot.

3 Replies

Doug Winter
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Doug Winter Entrepreneur
Founder and Director of Isotoma
We've just released a whitepaper on the subject, which you might find interesting.

https://www.isotoma.com/blog/2016/10/13/a-new-isotoma-whitepaper-chatbots/

Cheers,

Doug.
Amr Selim
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Amr Selim Entrepreneur
Customer Success Expert | Technology Consultant | Keynote Speaker. I help businesses grow by improving CX & Performance.
The problem with "AI" and message bots does not lie with the technology as much as it is with the implementation strategy.

A lot of companies are doing it to either discourage the customer from interacting with a human or delay that process so that they can save by employing less service agents, that in my opinion is a self- defying policy and harmful to the business on the long run.

There are many customers who are not comfortable using "self-service" and many scenarios where you need a quick resolution that is only possible by a human interaction.

If Smart bots and AI tools are added as another tool in our customer service arsenal, and implemented to complement the "human interaction" it would be a good improvement.


Jatinder Singh
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Jatinder Singh Entrepreneur
Consultant - Retail Industry Leadership at Slalom Consulting
Simon,

I have a chatbot developer company that builds chatbots. Our website is www.botplan.io.

We will be more than happy to help you with your customer service chatbot.

Please reach me at [removed to protect privacy] or call me at [removed to protect privacy].

I look forward to connecting with you.
Best,
-J.

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