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SaaS startups: How has your client training/support evolved?

What mistakes did you make and what did you learn? Do you charge $for training and support? Do you use a chat box? Videos? Screensharing software? Anyone doing innovative stuff to train your clients and increase adoption of your Saas?

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Kunal Johar
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Kunal Johar Entrepreneur
Operations Director, OpenWater
We use Intercom.io and UserGuide.co. Intercom let's us see what people are doing and allows them to chat with us and vice versa. UserGuide.co allows us to put together robust documentation.

You can see our sample documentation here: http://academy.getopenwater.com

The combination helps us train customers, but chat with them as they learn.

So yes: chat box, videos, join.me, but a wealth of resources too
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