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Live Chat and Cart Abandon recommendations?

Does anyone have direct experience and recommendations for the best Live Chat software for e-commerce websites?

Related, does anyone also have recommendations for an effective software/plug-in tool to reduce cart abandonment, eg pop-ups for incomplete transactions?

14 Replies

Noah Webster
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Noah Webster Entrepreneur
Co-Founder and CEO at Joir
I used LivePerson at a former company. It worked pretty well for us, and was easy to drop onto the site. It has some good metrics available to use if you need them.
Anton Komarow
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Anton Komarow Entrepreneur
We are a Symfony2 web app makers! Let's talk!
Hi Edward, I think best options is to implement a Facebook Messenger connected LiveChat plugin in your web-shop. Regarding cart abandonment plug-in it's really depends on which platform do you use for your shop - Magento? WordPress+Woocommerce? Shopify? PrestaShop? Best, Anton Komarow www.CodeSushi.co 180 Sansome Str. San Francisco cell.: *+1 (415) 910-24-98* Codesushi LLC
Richard Reed
2
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Richard Reed Entrepreneur • Advisor
Director of Marketing at Labdoor
All depends on the overall plan for your site. If you have a full service e-commerce site that needs to track customer interactions with support tickets, consider using Zopim+Zendesk. I have used that when there was a support ticket requirement and it worked effectively. If you want to implement a simple chat function that also allows for you to track website interaction and user behavior, consider LuckyOrange.

On cart abandonment, if you are using an ecommerce platform such as Shopify there are many, many choices for abandonment. Usually a pop-up that provides a second chance, plus a follow-up email with some incentive following the abandonment are the best practices. The exact choice of provider depends on your requirements.
Edward M. Yang
0
0
Edward M. Yang Entrepreneur
Managing Partner at Firecracker PR
Thanks for thanks for the input thus far. The site is on Shopify.
Dan Arra
2
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Dan Arra Entrepreneur
Entrepreneur, Co-Founder at Altocloud
Check out Altocloud.com We use Predictive Analytics combined with Chat, voice, video, content offers, etc. to engage visitors to prevent abandons, predict abandons, increase conversions, increase average order values, and to achieve many e-commerce outcomes.

We have e-commerce customers as well as B2B customers. One of our customers is the largest independent toy retailer in Europe.

Altocloud has out-of-the-box integration with Magento, Woo-Commerce and can easily be integrated with any e-commerce site or shopping cart tool.

We recently displaced LivePerson at a global company (over a dozen languages, 20+ website domains, thousands of chats per day).

Happy to discuss further if you like.
Shawn Rhoads
1
0
Shawn Rhoads Entrepreneur
Software Engineering
I own 2 live chat solutions oggchat.com and oggflow.com. The oggflow solution allows you to pick up where live chats are lost (via email) in a seamless fashion. I am also interested in which shopping card you are using as I think abandoned carts is a great integration point to reach out to the customer and start a conversation and would like to add that feature.
Marc Riesenberg
1
0
Marc Riesenberg Entrepreneur
Creative Leader | Marketer | Customer Experience | Professional Instigator
Just got turned onto 24/7 (http://www.247-inc.com/). Haven't implemented yet, but the concept of tying FAQs to a chatbot prior to a live interaction is intriguing.
Dominique Kavuisya
0
0
IS Manager, Commercial, MSc,BSc at Diageo
what for magento B2C, what is the best out there that combines both live chat and analytics on cart abandonment, shopper behavior?
Amy Madonia
1
0
Amy Madonia Advisor
VP of Ecommerce & Marketing at Donna Morgan & Ali Ro
There's rarely one tool that does exactly what you need, especially on magento B2C. I have used Bronto for cart abandonment, but their analytics is limited. Check out Windsor Cirlce and Zopim
Tom Byun
1
0
Tom Byun Entrepreneur
SVP & GM, Global SMB at LivePerson
LivePerson works well for both small businesses and large businesses alike. Many of the large retailers use LivePerson. If you are Magento, Shopify, WordPress, or GoDaddy customers, there's also simple plug-ins to easily get you started.
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