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Best tool for simple software prototype user feedback?

I am finishing up a prototype of a web app using Sketch and InVision. I am planning to send it out to a number of potential users with whom I am already in touch but I am not sure of the best way for them to make comments or indicate changes. They are generally not very tech-savyand work in a very time-sensitive environment.

Should I go for a screen recording and embed into an email or should I invite each member to try the clickable InVision (which gives full access to editing as well)?

Need to determine the best way to make commenting for users and collecting feedback for me simple.

I would really appreciate some advice for anyone!

11 Replies

Chicke Fitzgerald
3
0
Chicke Fitzgerald Entrepreneur • Advisor
Game Changing Strategist, Advisor & Technologist | Board Candidate | Zigging where others Zag
Personally I would invest the time to do the review one on one using screen sharing and getting real time feedback, recording the session if need be (and if they give permission). That builds relationship and I think you will have a much better chance of getting the right feedback and have them as potential customers as you address their concerns and incorporate their ideas. It is rare for anyone to care enough about your product to actually document their comments in a way that is useful.

You can use a service like UserTesting.com (for a fee) that will get recorded, narrative feedback from testers, even of a prototype.
John Head
0
0
John Head Entrepreneur
Adobe Speaker on Publishing, Adobe Community Champion, Author on SEO and Web Marketing
You can embed videos in PDF with means to make comments when ever you pause video - links to timecode of video. John Head - ACE, ACP, Adobe Enterprise Partner [removed to protect privacy] [removed to protect privacy] Cell Retired from
Sarah Calandro
1
0
Sarah Calandro Entrepreneur
Senior UX Designer for Amazon Business at Amazon
If I were in your position I would get on the phone or video with them (or in person if possible) and have them verbalize their feedback while I take the notes for them.If you do this, it would be much easier on them and give you much richer feedback. Plus - you can ask them further questions that you won't be able to ask if you leave them to the commenting. Sarah
Ken Sigel
1
0
Ken Sigel Entrepreneur
Associate Creative Director, Experience Design at SapientNitro
I would recommend sitting with as many people 1:1 and observe them using the prototype. Blasting out the prototype is going to likely have such a low response rate as to be almost useless, plus you're putting the onus of capturing feedback on the user, rather than taking it on yourself. That's doubly so if the users work in a time-sensitive environment and are not very tech-savvy.

The best insights I find in user testing come from observing the user, so relying on people to add their feedback to the InVision app would miss out on that.
Drew Falkman
0
0
Drew Falkman Entrepreneur
Creative Technologist | CTO | Product Manager | Innovator | Entrepreneur | Make-it-happen guy
I have had good luck with redpen.io - anyone can comment directly on elements in the design and it is simple enough for non techies.
Taylor Reese
0
0
Taylor Reese Advisor
UX Practice Lead at DevFacto
Consider a tool like Chalkmark from Optimal Workshop. On the surface, it's a really simple tool used for first click testing. It allows you to share a screen, and ask a question. It tracks where a user clicks in response to your question, as well as how long they spent on the screen. You can include a survey before and/or after your usability test, and in the end, you get a nice heatmap of how each screen fared in the wild. While the tool is simple, creating a test forces you to come up with the right questions, and as importantly, the right way to word those questions. You can't lead users too much, but they need to know enough to act (click). You might run a few of these before you find the right approach to writing questions. You can show 1 screen over and over, asking further questions, or you can show successive screens in a flow and see how far people get.
Miloš Žikić
0
0
Miloš Žikić Entrepreneur
Technology Executive. Entrepreneur
Hi Temirlan, Doing user testing early is very valuable. You can start even with the wireframes. I can recommend a tool like https://konceptapp.com/. It allows you to create interactive prototypes and analyze user behaviour. Giving tasks is a great feature, it helps the user focus on the task you want him to execute and you can measure the time it took to finish it, how many clicks it took him.. This should not be replacement for in person testing, but will allow you to gather more feedback quickly. Best, Milos
Douglas van Duyne
1
0
Douglas van Duyne Entrepreneur • Advisor
Game Change Agent & Pioneer in User Experience Design
To add to what others are saying:

You're looking to quickly design, test, and iterate as quickly as possible. Your goal is to find and fix as many design issues as possible before development. When you've validated all your customers can go through your product, and not only can use it, they understand it, and they love it, you know your design is ready to begin coding. By doing this during the design phase, you'll save 10x what you'd spend fixing design issues during development, and 100x what you'd spend fixing those issues once launched.

Specific steps:
1. Make your prototype clickable in InVision using their hotspot tool in Build Mode
2. Develop a screener to ensure your potential users match your target profile, and give you some background on their technical skill level, and relevant skills related to your product. You can use Google Forms for free.
3. Create script outline to include putting customer at ease by letting them know the app is being tested, not her. Ask for honest feedback, you're not going to be hurt. Ask her to "think aloud". Give her tasks to perform and watch what they do, telling you what she's thinking. You're looking for behavior, not opinions. Be prepared to take notes on your script, so you can document your research.
4. Once recruited, connect to potential customers through WebEx, GotoMeeting, or JoinMe to share screens
5. Follow script, asking customer to "say more" and remind to "think aloud". You're not there to tell her she's doing well or not, you're there to listen and learn what works, what's confusing, and what areas of your app need refinement.
And have fun!!!
Rill Hodari
1
0
Rill Hodari Entrepreneur
Strategic Consumer Insights Leader
As a market researcher and a founder of a non-research digital startup I would recommend both conducting some in-person interviews yourself with some potential users just to get some first hand experience with your user population but then step back and at least get advice from a real market researcher on a study design in terms of sample sourcing, interview guide design as well as any survey design. There are many DIY research tools that you can use to manage costs but if you don't have research design expertise, you will not know the design errors you might make and the results you get may suffer. Good research is not a relationship building opportunity and it is not a marketing opportunity. It is a learning exercise and that is why it is best executed at arms length from you and your team but certainly witnessed by you, if that makes sense. I am a research mentor at the Chicago startup workspace 1871 so shoot me an email if you have more questions about research ([removed to protect privacy]).
Jeff Gartner
0
0
Jeff Gartner Advisor
Marketing and Community Researcher
Definitely take the time to do 1:1 in-depth interviews via screen sharing, so you can probe with relevant questions and receive much richer feedback. You can even record these interviews with something such as Adobe Connect. You don't need to do that many, just enough to learn and confirm.
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