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What is your Customer Support Stack (People and Technology)?

Hey everyone,

We operate a high touch educational support platform. We currently have great customer support contractors from Upwork, but we're struggling to figure out telephone services and customer support tools that work best for our support team.

What is your customer support stack including people, tools for documentation, onboarding, calling, and chat support.

What are your favorite tools, what are you automating well, what uniquw systems has your team developed?

Thank you!
Helen Adeosun

2 Replies

Hussein Kurji
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Hussein Kurji Entrepreneur
Manager of IT at Richmond Olympic Oval
Hi Helen, I recommend using www.supportbench.com Enterprise custom customer support system that i would recommend. Regards, Hussein
Helen Altshuler
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Helen Altshuler Advisor
CTO at PeerIQ
Zendesk has been the tool of choice by many cloud based service providers to effectively track customer inquiries, resolution, resources, as well as enable communication/messaging. I am looking to set one up for our startup within the next month or so.
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