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Cloud-Based Customer Service Helpdesk Market Overview?

Hi All,

I'm looking to get further insights into the cloud-based customer helpdesk/ticketing software market. Is there information about market share in this space of the main players? I.e. ServiceCloud, Zendesk, Parature, Freshdesk, Kayako, etc.

Thanks for the help!

4 Replies

Francesco Rovetta
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Francesco Rovetta Entrepreneur
VP Alliances & Distribution, Freshdesk
a great (neutral) overview is provided by G2Crowd: http://about.g2crowd.com/press-release/best-help-desk-software-summer-2015/
Christopher Lotz
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Christopher Lotz Entrepreneur
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Thanks Francesco; that's really helpful.

Are you aware of realible market share % data, and information on the number of agents on these platforms?
Varun sha
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Varun sha Entrepreneur
Global IT Director at IISGL
Why do you need to spend additional money to create Helpdesk Software. Look at low cost 24X7 help desk providers: 24X7 Helpdesk just for 3$ per user.. L1 and Basic support.
Varun sha
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Varun sha Entrepreneur
Global IT Director at IISGL
I Suggest IISGL Charges 99$ Per VM, No Limitations, L1, L2 and L3 Coverage.

Migration Support
Free SD Tool
Monitoring Support and Lots in Post prodcution support.
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