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How can I find a quality US based call center I can trust for a low volume client?

I have a consulting client that is getting more and more after hours call leads but the call center is dropping the ball. They have asked me to find a better solution so we can maximize the ROI on our marketing budgets.

Has anyone had any experience recommending call center solutions for clients that only get 3-5 after hours calls a day? It's hard to find anyone reliable with such low volume so far.

4 Replies

Grahame Cohen
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Grahame Cohen Entrepreneur
Founder at Epoq Legal, Founder at Cue
This is a great question and one I'd like some referrals on as well :-)
Scott Ka
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Scott Ka Entrepreneur
Reps Direct
I personally use http://TriSourceBPO.com The company is based in the US but has Central America workers that speak perfect English and are highly educated. I would say the quality is better than a US call center. I have referred them to a few other founders on here and they have been very happy with the quality and have even discovered other ways that the company can be useful to them.
Alexi Lane
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Alexi Lane Entrepreneur
Founder and Investor at Everex.one
Philippines has proven to be a Call Center capital of the world with 24/7 availability, neutral accent English, and high quality. I managed a call center in Phills and I'm talking from the experience. Use Linkedin search to find BPO centers there.
Joanan Hernandez
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Joanan Hernandez Entrepreneur
CEO & Founder at Mollejuo
Hello,

Also consider Canadians call centers.

Cheers!
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