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What software do you use for project management for both internal / external customers?

I've used basecamp (which I sort of hate) and am looking for new alternatives. I've used flow for task tracking and that works well, but it's not the full featured and a little hard to learn.

Basically, I'm looking to deploy a system for one of my clients that they can use for both internal and external project / asset management and timescheduling.

13 Replies

Zvi Epner
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Zvi Epner Entrepreneur
Fourtein.com
ive been using asana and its promising
Drew Kutcharian
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Drew Kutcharian Entrepreneur • Advisor
CTO at Blue Media Ventures
We've been using JIRA for over 8 years and it hasn't disappointed us yet.
Vijay Goel, MD
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Vijay Goel, MD Entrepreneur • Advisor
Founder Chefalytics, Co-owner Bite Catering Couture, Independent consultant (ex-McKinsey)
I've gone from basecamp to asana to pivotaltracker.

I like that pivotal is a bit more agile and allows you to speak in terms of objectives (stories) instead of tasks and gives you the ability to measure velocity instead of the gantt chart that keeps blowing up.

I use harvest for tracking time (although this I do at a fairly high level as most people don't care how long each piece takes as long as the major objectives are accomplished and you spent the right total amount of time)

A lot of it depends on how you/ they want to work. Deadlines vs. tasks vs. agile production vs. GTD will determine which tool will be the best fit.
Richard Weir
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Richard Weir Entrepreneur
Partner, Head of Project Management at Phoekus
I think the right tool it depends on the type of projects you are doing. For designa and strategy projects where you need to see the versioning of documents and want to track comments/feedback in line, basecamp is still the best. The new basecamp looks great too. I dont like basecamp for scheduling, task management, tradition project planning.

For agile projects, or projects that are very task based, I love Pivotal Tracker or PM Robot. PM Robot is greatbecauseit as a unique set of "client" permission, a feature not present and Basecamp and Pivotal. I think Pivotal's user experience is the best, far better than Jira and Fogbugz, which I used for years but will never go back to. Pivotal and PM Robot are great because it easily allows clients to (drag and drop) prioritization of tasks.

I think the best hybrid btwn basecamp and Pivotal/Jira-type tools is Wrike. Wrike is great for schedule and shows and nice gantt chart. And is task oriented.

At the end the day you need people to adopt the tool and use it. So look for the tool that has the best user experience. They all share 80% of the same functionality.
Chris Robertson
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Chris Robertson Entrepreneur
Technical Operations, DevOps, IT and all that jazz
I'm starting to use PivotalTracker with a consulting company doing work for me and it's working pretty well on the purely tactical front. Chris
Brett Rush
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Brett Rush Entrepreneur
Project Manager
I've used Basecamp for years. Our company actually hasn't switched to the new style. Our company created it's own internal system that is automatically synced with every client, every employee and every email that comes through Support or Sales email addresses. It seems like you might need something custom developed?

What is it that you don't like about Basecamp that you find restricting?
Danny Oh
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Danny Oh Entrepreneur
Chief Revenue Officer at Livevote
Used both basecamp and Jira so far and prefer Jira
Bob Crowley
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Bob Crowley Entrepreneur • Advisor
Investor, Entrepreneur, Athlete
Using Trajectory to coordinate development between 3rd party developer and out in-house. It is simple, elegant and easy.
Alper Cakir
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Alper Cakir Entrepreneur • Advisor
CEO at Xtensio, Creative Director at Fake Crow
Here is another option: We've been using do.com for our projects for the last 2 years and we're quite happy with it. It is not as comprehensive as Basecamp or Jira but in our case simplicity is the key. Do also lets us invite external users on a project basis(who are adapting very easily thanks to its simplicity), this has been really useful as we manage multiple projects withmultipleteamssimultaneously. Do integrates with Google docs and Dropbox pretty seamlessly which has been the main reason we chose the product.
Celu Ramasamy
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Celu Ramasamy Entrepreneur
FX Artist/Developer at DreamWorks Animation
I have been researching for a Project Management Tool for a software development project. Curretly Im looking into Assembla.
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