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Slack vs. Hipchat for team communication?

We have been using hipchat for a long while and I'd say were happy enough. Some UI things that are annoying and mobile isn't great. Lately Ive been hearing great things about slack. I don't really want to switch systems for a week or two just to test it, so wanted to hear if others have used both and how the two compare and how your team has liked/not liked one or the other.

What I'm concerned with is team productivity and communication.

18 Replies

Monica Borrell
3
0
Monica Borrell Entrepreneur
CEO and Founder at Cardsmith
I'm becoming a HUGE fan of Slack! My team switched from Skype to Slack about a month ago and everyone on the team is loving it. We are a distributed mix of developers who tend to be more quiet and marketeers who are obviously not quiet and it provides a nice 'social' atmosphere for all in addition to being very useful to enhancing team communication. We have 7 people total and a few public channels: e.g. business, general, product in addition to private chat. the public channels have reduced the clutter in my email significantly and we've had NO issues technically. It is free to try, and very easy to setup and start using.
Tom Maiaroto
1
0
Tom Maiaroto Entrepreneur • Advisor
Full Stack Consultant
I'm a fan of Gitter.im if you use GitHub. At work we use HipChat. I feel like Gitter is a nicer product (I love its sidebar with history of issues and commits). I like it's integration for notifications as well (so certain events can send messages to the sidebar and such - ie. a build from a builder server)...But really it's just personal preference at this point. IRC works as well of course and many of us open source folk like to hang out on there.

As far as productivity is concerned, I'm not sure any of these solutions is going to provide a benefit there more than the next tool.
Will Koffel
2
0
Will Koffel Entrepreneur • Advisor
Co-Founder at Outlearn
I've used both (though more HipChat). I find that Slack's UI is confusing for me. The relationships between channels and people and chats isn't as obvious as HipChat. And the UI feels "web-based" no matter what client I'm on. HipChat has nicer native clients.

The main advantages I've seen for Slack are:
- Support for switching easily between multiple accounts, if you work with different companies who use it
- Better support for using it as a document repository, searching through attachments, managing screenshots, etc.

Lots of people rave about how many features slack has, which I suppose is good if "more features wins". But it depends a lot on whether it's your central collaboration suite, or justsomething you need for chat features (HipChat has added video chat too recently).


Kate Hiscox
3
0
Kate Hiscox Entrepreneur • Advisor
Boss at Venzee
We switched to Slack from HipChat. It was the right decision. The only thing we struggle with is pricing for Slack. It's too expensive per user for big teams so we find ourselves trying not to use the archive feature.
Lee Senderov
1
0
Lee Senderov Advisor
Start-up Executive, Advisor, Investor
We switched too, Slack works better on mobile for sure
Shawn H. Yang
1
0
Shawn H. Yang Entrepreneur • Advisor
Corporate Business Development at Gracenote
Does slack work with people outside your company? Say partners, collaborators, clients, vendors, etc? Can I communicate with them on the same account?
Chris Korhonen
1
0
Chris Korhonen Entrepreneur
Experienced Product Engineer & Leader, CTO of Minibar Delivery
We are currently in the HipChat camp having looked at both applications. The main reason for that is whilst Slack is maybe a bit nicer on the eye for general chat, we've found that HipChat is much better in terms of readability and information density when you are piping a lot of information into chat from external sources - in addition to internal communication we also use HipChat extensively for operations stuff. Over the past few months it feels like HipChat have stepped up their game a lot with their client apps, and I hope this continues. I will say that I think Slack has overtaken it a bit in terms of features (If you're listening HipChat, just give me watch words!). Also I do like the ease of use when it comes to integrations. Pricing-wise they are about the same, while both have a free plan there is enough incentive to upgrade to the paid plans (for Slack its to have more than a few integrations, for HipChat archiving and search).
Heather Wilde
0
0
Heather Wilde Entrepreneur • Advisor
Coach, Mentor, Advisor, and Finder of Unicorns
From a *security* perspective, I cannot recommend Slack for my team.

1. It does not have 2 factor Authentication
2. It has silly features like this:
http://www.theverge.com/2014/10/8/6946341/slack-has-a-serious-data-leak
http://techcrunch.com/2014/10/08/slack-team-names/
3. In the event of a breach, it is a very easy hub for any hacker to find all the information on your company quickly without having to do any real legwork, because see #1 and #2.



Angelo H
1
0
Angelo H Entrepreneur • Advisor
Peer.im enables your team to engage customers in real-time chat
We've been working on a product, Peer.im, to allow you to provide sales and service support to your customers and cross-teams communication from one account. We want to provide a simple external communication/collaboration tool that most of current internal tools lack.

This is what Peer.im provides:
- Sharable URLs for conversations
- Allow customers to send instant messages to your team
- Directory for your team and guests

Disclosure: I work for Peer.im
Shingai Samudzi
1
0
Shingai Samudzi Entrepreneur
Founder & CEO at ProjectVision
As with any communication system, you'll only get out what your team culture enables you to put in. That said, from my experience, Slack gets my vote because rather than prescribe the "how" of team communication as so many apps do, its basically a platform that allows you implement whatever method you prefer, with very simple UI for centralizing and making transparent conversations around key topics.
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