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Does anyone know of any good customer management tools?

Does anyone know of any good customer management tools? I'm basically looking for a way to better manage my connections, and to track the communication with them. For eg, following up with someone if you have not heard from them etc.

Sales Force and those things seems very "sales" oriented.. I think what I'm looking for is more of a "relationship management" tool

14 Replies

Matt Martin
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Matt Martin Entrepreneur
Sr. Software Engineer at RelateIQ
Hey Arnav, I'm clearly biased here as I work for the startup, but RelateIQ is really a pretty awesome tool. Again, biased, but it's worth poking around to see if it fits your needs. Our customers are primarily startups with needs similar to what you describe and they love it.

www.relateiq.com
Kate Hiscox
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Kate Hiscox Entrepreneur • Advisor
Boss at Venzee
Hey Matt,

Your tool looks really cool - quick question. Do you have any drip email functionality, aka customer.io etc. ?
Jordan Elpern-Waxman
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Founder and CEO, Beer Dreamer
Contactually.
Matt Martin
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Matt Martin Entrepreneur
Sr. Software Engineer at RelateIQ
Hey Kate, we do not currently have drip email functionality - not our focus ares. We are, however, in the process of rolling out integrations with tools such as Zapier that would make things like drip email possible in conjunction with other resources such as customer.io.


R. Douglas Hulse
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R. Douglas Hulse Entrepreneur
Co-Managing Principal at Select BioVentures, LLC
Try ACT! In a message dated 4/24/2014 10:54:50 P.M. Eastern Daylight Time, [removed to protect privacy] writes: _Arnav Dalmia_ (http://mail.founderdating.com/wf/click?upn=VRkJVp6SEp-2BgJ9c6K7LU-2FyqPvewFeE-2FrZFMCa8b5Jkjv3LHN3oC-2F0F4OpSqY13I15GwD15ynkP8DtzCevTgW Yw-3D-3D_QMBryfaEiz12N4IS7dVs-2FYPURfS-2BRsSUj8YgAilFkLZcKW9uqbFrSty3SvzBwBt mJt-2BoTXrv9iggQmUHop49a9tAMsLFf8ImRICMTILURYCvKCxeki3zKMOkzmiIUydYzkEl5AsWz pGm2VlsNYpNWxCY0RQKztEfePBCaCx8ssn9lqMB7oBSoaPT5eE-2Bq6nNKn9DJyTQ-2BTOniU7vZ H291FNFjofPx2T96pidwmyRRuSfWl5jOIEWlwn1sSYzz7Ws) started a discussion: _Does anyone know of any good customer management tools?_ (http://mail.founderdating.com/wf/click?upn=VRkJVp6SEp-2BgJ9c6K7LU-2FyqPvewFeE-2FrZFMCa8b5Jkii8oy 4r6eU1o5XQrF1BEcTAC-2FIGxpdt20BzNW4YlNSYA-3D-3D_QMBryfaEiz12N4IS7dVs-2FYPURf S-2BRsSUj8YgAilFkLZcKW9uqbFrSty3SvzBwBtmUXf4-2BJom6ZUtDKukHen4YDLnQtfY-2Fn-2 FbTm93i7fHeZE70O2I1i0dJNunsabU7N9-2Fm-2FDXeYb8nfiepeAhcHgtRsxRGI9mrOumi9K2dR PDFhbdsukzFg-2B5YjPAdXfNwHBz9hU-2FyYDtg3QO-2BZ3mRzClRuq9AuaLTatijutO0jIBysAQ T3HW78ZCLc6aC1yP8Hug) Does anyone know of any good customer management tools? I'm basically looking for a way to better manage my connections, and to track the communication with them. For eg, following up with someone if you have not heard from them etc. Sales Force and those things seems very "sales" oriented.. I think what I'm looking for is more of a "relationship management" tool ____________________________________ _Follow Discussion_ (http://mail.founderdating.com/wf/click?upn=VRkJVp6SEp-2BgJ9c6K7LU-2FyqPvewFeE-2FrZFMCa8b5Jkii8oy4r6eU1o5XQrF1BEcTr3uloNyrBvu87EPQB Ug9DA-3D-3D_QMBryfaEiz12N4IS7dVs-2FYPURfS-2BRsSUj8YgAilFkLZcKW9uqbFrSty3SvzB wBtmqhQL1ZMcgVcgWuTqc-2F1oAcdyq1poZyAajewkfED5tc36diaUDpe-2BQWUwWIjyDz-2FjGV cKqNLqBSb7MGoztWeR52pw3XWZC8eHkRiydS2jW-2FZa2Ll2nBCflMejTfq0P4ndH131ebfvIQjK EUBPtx0i1YnPSkX-2BZ32THu8s2-2B3LsjRD1o4-2BYAU4uJvvxpNxJc-2BU) or Reply to this Message Directly to Participate ____________________________________ _Manage your email notifications_ (http://mail.founderdating.com/wf/click?upn=VRkJVp6SEp-2BgJ9c6K7LU-2FyqPvewFeE-2FrZFMCa8b5JkhYHanK5R-2FsqFJAxjNz7lSM9 4HV0XMUU93uaH2w-2Bripmg-3D-3D_QMBryfaEiz12N4IS7dVs-2FYPURfS-2BRsSUj8YgAilFkL ZcKW9uqbFrSty3SvzBwBtmMqfh1Oy-2BhB-2BhdkQaa4FQ8PmM4m-2Faw5ua8FSDc4FtE5t3FDki dO6UFPTgTxTQ3l-2BB2HS1IqEN0mRJ6yYGUy4lhNOrJpPtmI4-2FpEVIBjaLbcVEuHQf8wpxuOWJ SpUSrHXPN-2FlEf2ISrcNIN655DIw7BHeDedGnDukusWpMZ4FDebHpNJsp3Ink8epZ0-2Brl-2Fl FI) .
Mona Sabet
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0
Mona Sabet Advisor
driving growth | leading tribes | making deals | advocating for diversity
These may be too much depending on the stage of your company but the more well known ones are
Gainsight
Totango
Apptegic
Mike Galvin
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Mike Galvin Advisor
Co-Founder at One Six Solutions
Nimble is good and so is HighRise. Relatively low cost solutions as well. Mike Galvin Co-Founder
Mark Morris
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Mark Morris Entrepreneur
CEO and Founder at MyGigline
Contactually might work perfectly for you.
Steve Owens
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Steve Owens Entrepreneur • Advisor
Finish Line - A Better Way for Small Companies to Develop Products
We use Zoho. Sent from my iPad
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X
Entrepreneur
Hey Arnav,
Our start-up Nimbus, specializes in helping other start-ups with their applications.

We've demoed 20+ Support applications and the best tools we found were


Hope this helps, and if you have any more questions on various cloud applications please feel free to contact us!

Best,
-Paul
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