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24/7 Phone Support - US-based - Any ideas?

Anyone out there using outsourced, us-based 24/7 phone support? We're a small team and sometimes can't get to the phone when it rings. We want a human voice to answer as we've had zero messages left. I've checked out AnswerConnect but when demo'ing the account, one rep didn't even mention the business name when answering - just said "hello?" (I waited for 3 weeks to call the lines - good thing.)

Any ideas are appreciated.

8 Replies

Chris Phenner
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Chris Phenner Entrepreneur
Director, Enterprise Sales @ Gimbal
For voice-based support 24/7: http://callruby.com I know multiple firms/folks personally who have used it and loved it.
Bon Franklin
0
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Bon Franklin Entrepreneur
Co-Founder of Morphid
JCurve is one I know of. http://www.jcurve.com/
Will Glasson
0
0
Will Glasson Entrepreneur
Assistant County Attorney, Multnomah County
Save your money and just use a Google Voice account. Works better than you'd think, and you get to field the calls yourself.
Jason van den Brand
0
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Jason van den Brand Entrepreneur
Co-Founder and CEO @Lenda, @500 Startups Batch 9
Were using Google Voice now. Cant field the calls all the time plus no messages have been recorded. With our biz model, the pricing Im seeing would pay for itself with one client saved. -- Jason van den Brand Co-Founder and CEO [removed to protect privacy] GoRefi 991397 - NMLS ~ 01926580 - CA DRE GoRefi | Angel List Facebook | Twitter | LinkedIn
Alasdair Clements
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Alasdair Clements Entrepreneur
Co-Founder, GoCAR GPS-Guided Tours
I heard Ruby Receptionists in Portland offering this service.
Monica Borrell
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Monica Borrell Entrepreneur
CEO and Founder at Cardsmith
http://www.callruby.com/ another vote for Ruby.

Jason van den Brand
0
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Jason van den Brand Entrepreneur
Co-Founder and CEO @Lenda, @500 Startups Batch 9
Thanks, Monica and Alasdair. And all of you. Founder Dating +1 for making that the most insanely easy way to find quality answers for an everyday problem. Ruby it is and the 14-day free trial is in effect! :) -- Jason van den Brand Co-Founder and CEO [removed to protect privacy] GoRefi 991397 - NMLS ~ 01926580 - CA DRE GoRefi | Angel List Facebook | Twitter | LinkedIn
Robert Birchall
0
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Robert Birchall Entrepreneur
Digital Marketing Consultant with a Passion for Helping Businesses Grow.
I've probably spoken to 100 businesses that use this type of service. Take comfort knowing that most find the same issue. Finding a good one may take a few tries. You could split test 2 or 3 at the same time depending how many calls you have.
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