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Any simple online solutions out there for screen capture with audio?

We are working on a very complex product for a niche market. In order for us to understand the pain points we want to record users/testers while they are performing a task on their computers.

Do you know any services out there which will let us do screen capture with audio, without downloading and installing new software (online services are preferred)?

The users we want to test are in various timezones and ideally we want an unmoderated solution where the users can start recording at a time convenient for them.

We will provide the tester and will not need additional testers.

Thank you for your help!



13 Replies

Daniel Caplin
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Daniel Caplin Entrepreneur • Advisor
Vice President of Services at WhatCounts
Have you tried http://www.screencast-o-matic.com/
Heather Glenn Wade
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Heather Glenn Wade Entrepreneur
Director of Product Management
You might want to check out http://www.userlytics.com/. They have audio, video and screen capture. Cheers, Heather
Brian O'Neill
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Brian O'Neill Entrepreneur
Software Developer at NIMBOXX, Inc.
http://www.microsoft.com/en-us/download/details.aspx?id=10732
Vijay Goel, MD
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Vijay Goel, MD Entrepreneur • Advisor
Founder Chefalytics, Co-owner Bite Catering Couture, Independent consultant (ex-McKinsey)
Not sure what the backend looks like, but http://www.usertesting.com/ may work for you. I've used the small business version and they have good ability for testers to get prompts, provide audio commentary, etc. Their enterprise version lets you use your own panel, but I'm less familiar with how that works.
Jonathan Barronville
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Jonathan Barronville Entrepreneur
Software Engineer at npm, Inc.
If I understand you correctly, you can do this with HTML5:http://html5rocks.com/en/tutorials/streaming/screenshare . Browser support varies though.

- Jonathan
Bon Franklin
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Bon Franklin Entrepreneur
Co-Founder of Morphid
Not that I know of, but if you wanted to have one made start looking for Java developers with experience making web applets. Such technology would allow a user to log into a website of yours and start up from the browser an application that can provide the access you are looking for with nothing more than security confirmation prompts.
Alex Littlewood
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Alex Littlewood Entrepreneur • Advisor
Founder & CEO at Motoroso
This might be helpful: http://whatusersdo.com/
Eoin Matthews
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Eoin Matthews Entrepreneur
Cofounder at Point
Smashing Magazine has a great summary of usability tools here:
http://uxdesign.smashingmagazine.com/2011/10/20/comprehensive-review-usability-user-experience-testing-tools/

There's a table near the end summarizing options. Check it out.
Douglas Tarr
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Douglas Tarr Entrepreneur • Advisor
Entrepreneur and Software Architect
If you can get your users to use Chrome, there's the Chrome Remote Desktop App
Rashad Bartholomew
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Rashad Bartholomew Entrepreneur
Business Development at PassCash
wink videos
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