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CRM solutions that offer external admins for forums or unlimited users

I am researching CRM solutions that either offer unlimited users at a reasonable price or allow you to add external admins to customer service forums. This would allow us to have third party's involved in support where applicable.

Sugar CRM is a possibility (the open source version) but I am not a big lover of the feature bloat in Sugar.

I'd welcome and appreciate any suggestions!

13 Replies

Kate Hiscox
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Kate Hiscox Entrepreneur • Advisor
Boss at Venzee
Not sure I explained that well - A CRM solution that offers unlimited admins/users or allows you to add moderators to the support forums who will be notified of any posts.
Rick Mandler
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Rick Mandler Entrepreneur
VP Digital Media Advertising at Disney/ABC Digital Media Group
I am out of the office today, returning Monday, March 3rd. I will have limited access to email.
Sati Hillyer
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Sati Hillyer Entrepreneur • Advisor
Looking to Hire a Ruby Engineer to join OneMob - 2015 Gartner Cool Vendor for CRM Sales
Salesforce platform community - ping me directly and we can see if it's a good fit.
Kate Hiscox
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Kate Hiscox Entrepreneur • Advisor
Boss at Venzee
Salesforce will be cost prohibitive for this unfortunately.
Robert Birchall
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Robert Birchall Entrepreneur
Digital Marketing Consultant with a Passion for Helping Businesses Grow.
Getbase.com awesome but fickle Capsule, great but basic
Shawn D. McDonald
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Shawn D. McDonald Entrepreneur
Founder & President, FeedbacK Enterprise, LLC
Take a look at Method CRM
Kate Hiscox
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Kate Hiscox Entrepreneur • Advisor
Boss at Venzee
Thanks - Method CRM is cost prohibitive compared with other CRM's. I think they up sell aggressively due to their QB integration which isn't really key for this project. ?
Bernard Desarnauts
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Bernard Desarnauts Entrepreneur • Advisor
Entrepreneur, Advisor & Mentor

For forums only you should look at

http://vanillaforums.org/discussions

or the paid & supported version at

http://vanillaforums.com/features/user-experience

If you want more than Forums, take a look at www.ning.com

Marco Sylvestre
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Marco Sylvestre Entrepreneur
CTO @ Venzee, Président-fondateur @ Synergie Consultants
Hi Kate,

as Bernard said, I'm not sure if we need to get a forum within the CRM. Maybe an open source forum can be used in parallel of the CRM. Depends on your needs, which I don't know yet.

As for a CRM, I don't know if you looked into ZenDesk ? I know couple of small business that use it. I can get feedback, if needed. Aslo, it doesn't cost a lot per month.

My 2 cents


Kate Hiscox
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Kate Hiscox Entrepreneur • Advisor
Boss at Venzee
Hi Marco, Yes, I like Zendesk and Desk but for this project, it would be great to have a CRM where the help desk (forum) portion allowed for moderators that were notified of posts in their forum area. Salesforce might have what we need in their community version. Sent from my iPhone
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